Accessibility statement

This accessibility statement applies to the Chiswick Medical Practice website, chiswickmedicalpractice.co.uk.

This website is run by Chiswick Medical Practice. We want as many people as possible to be able to use it. For example, you should be able to:

  • change colours, contrast levels and fonts using your browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • move around the website using just a keyboard
  • move around the website using speech recognition software
  • listen to most of the website using a screen reader
  • turn off animation by setting your device to reduce motion

We have also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some images do not have a text description
  • some older PDF documents, such as newsletters and leaflets, are not fully accessible to screen reader software
  • some videos from other organisations may not have captions

Feedback and contact information

If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille, or if you need an interpreter:

  • call us on 020 8747 1549
  • ask at reception at any of our surgeries
  • write to us at Grove Park Surgery, 95 Burlington Lane, Chiswick, London W4 3ET

We will consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, please contact us using the details above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the “accessibility regulations”). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Visiting us in person

If you need help to visit one of our surgeries, for example an interpreter or information about access to the building, please call us or ask at reception.

Technical information about this website’s accessibility

Chiswick Medical Practice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content). We are adding text alternatives to these images, and every new image we publish will have one.

Some of our PDF documents, such as practice newsletters and leaflets, are not marked up so they are accessible to a screen reader. This fails WCAG 2.2 success criteria 1.3.1 (info and relationships) and 4.1.2 (name, role, value). When we publish new documents, we will make sure they meet accessibility standards or provide the same information as a web page.

Content that is not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Some pages show content from other organisations that we do not control, such as the NHS website’s Health A to Z, our Care Quality Commission rating, and videos hosted on YouTube. The regulations do not cover third-party content that we have not paid for or developed, and that is not under our control.

What we are doing to improve accessibility

We check new pages and documents for accessibility before we publish them, and we review this statement at least once a year.

Preparation of this accessibility statement

This statement was prepared on 12 November 2026. It was last reviewed on 12 November 2026.

This website was last tested on 12 November 2026 against the WCAG 2.2 AA standard. The test was carried out by our website supplier, Blue Flamingo Solutions. We tested the homepage, the main section pages and a sample of other page types, including policy, clinic, news and form pages, using automated testing tools and checks at desktop and mobile phone sizes.